Privacy Policy

Effective Date: 1st July 2024

Teleflow.co.uk ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR). By using our website, you agree to the terms outlined below.

1. Who We Are

  • Website: Teleflow.co.uk
  • Company Name: Teleflow Ltd
  • Address: Fryern House, 125 Winchester Road, Chandlers Ford, Hampshire, SO53 2DR, United Kingdom
  • Company Registration Number: 09027630
  • Contact Email: info@teleflow.co.uk

2. Data We Collect

We only collect personal data that you voluntarily provide when using the contact form on our website. This may include:

  • Your name
  • Your email address
  • Your phone number
  • Any other details you include in your message

We do not collect any personal data automatically, as we do not use cookies, Google Analytics, or any other tracking software that processes personal data.

3. How We Use Your Data

The data you provide is used solely to:

  • Respond to your enquiries or requests
  • Provide information about our services if requested

We do not use your data for marketing purposes unless you explicitly opt in.

4. Data Sharing

We do not sell, share, or transfer your personal data to third parties, except where required by law or to protect our legal rights.

5. Data Retention

We will retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal or regulatory obligations

Once the data is no longer needed, it will be securely deleted.

6. How We Protect Your Data

We take data protection seriously and have implemented measures to secure your information, including:

  • Secure email systems
  • Restricting access to personal data to authorised personnel only

7. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete data.
  • Erasure: Request the deletion of your data.
  • Restriction: Request the restriction of processing your data.
  • Data Portability: Request a copy of your data in a portable format.
  • Objection: Object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at info@teleflow.co.uk.

8. Complaints

If you believe we have violated your data protection rights, you may contact us at info@teleflow.co.uk. Alternatively, you can file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Third-Party Analytics

We use Umami, a GDPR-compliant analytics tool, to monitor website usage. This tool does not collect personal data or use cookies.

10. Updates to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page. Please review it periodically to stay informed.

For any questions about this Privacy Policy, please contact us at info@teleflow.co.uk.

Last Updated: 1st July 2024